Frequently Asked Questions About Volunteering

Food Donations


When can I volunteer at SHMETROLINA? Volunteers 17+ years of age can volunteer on Monday & Saturday 9am-12 noon, Tuesday thru Friday 9am-12 noon or 1pm-4pm, and Thursday nights 6pm-8pm.

Can children volunteer? Youth ages 13 thru 16 years of age can volunteer on Tuesday or Thursday evening from 6pm-8pm or Saturday 9am-12 noon and must be accompanied by an adult 21+ years of age. Groups must have 1 adult per 4 youth. Saturdays tend to book up about 3 months in advance so please plan early. We can provide a letter for your school or organization showing the hours you volunteered.

What is the minimum age to volunteer? Our Board of Directors has set the minimum age to volunteer at 13 years old and must be with an adult 21+ years of age

What will I be doing as a volunteer? Volunteers help us inspect and sort food or non-food products in our Charlotte warehouse that will get boxed and distributed to our partner agencies. At certain times during the year we may have special events for which we need volunteers. Please let the volunteer coordinator know that you are interested in special events. If you have a special skill that you would like to offer, please click here.

I have never volunteered before, is there a training class? Yes, training will be at the start of your volunteer session. We ask that you are courteous and arrive ten minutes before your shift so that you can sign-in and make a name tag and be ready at the start of your shift. Latecomers may not be able to work with their group.

What is the address? Our address is 500-B Spratt Street, Charlotte NC 28206.

What is the minimum and maximum group size? We can accommodate individual volunteers and groups of up to 60 people. Large groups may be divided up into 2 or 3 smaller groups depending on what projects are needed for that particular day.

Can I do my Court Ordered community service at SHMETROLINA? Yes we accept court ordered community service for ages 18+.  Certain charges are an automatic disqualification and include but are not limited to: larceny, theft, forgery, breaking and entering, assault, drug charges, felonies and any violent or sexual offenses. A copy of your court document or ticket stating your offense is required to start and an official letter for the court will not be given without going thru the proper procedures. Please contact the Volunteer Coordinator in advance to discuss here or call 704-805-1712.

What should I wear to volunteer? All volunteers MUST wear closed-toed shoes (no sandals or flip flops) in order to volunteer. You should wear comfortable clothes as you will be in the warehouse. Please leave valuables at home as we do not have lockers.

Can SHMETROLINA accommodate volunteers with special needs? Due to safety regulations, we need to evaluate all situations individually. Safety is our main concern. There must be one coach per one client. Please contact the Volunteer Coordinator here to discuss before scheduling a time to volunteer.

Is there a minimum time requirement to volunteer? Because each volunteer shift includes training and instructions for each project, individuals and groups must commit to volunteer for the entire length of each shift. Weekday & Saturday shifts are 3 hours and the Thursday evening shift is 2 hours. There is no long-term commitment required.

Can I volunteer on a regular basis? Absolutely! Regular individual volunteers are always needed and help tremendously. You may want to become a group leader! Regular groups that come to SHMETROLINA are also welcome. Some groups book once a month – for example the 3rd Thursday of each month. That way employees always know when their volunteer date is and we know that we are getting a dedicated group that want to support our mission to end hunger!

I want to volunteer, what is the process? Please click on our link below which goes to CERVIS - our Volunteer Scheduling System.

Register to volunteer in   Click Here


Our Neighbors In Need Are Counting On You

©2018 Second Harvest Food Bank of Metrolina
500-B Spratt Street  •  Charlotte, NC 28206

Phone: (704) 376-1785 • Fax: (704) 342-1601   


Hours: Monday – Friday: 7:30 AM – 5:00 PM
Second Harvest Food Bank of Metrolina is a 501(c)(3) non-profit organization. EIN: 56-1352593
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