Frequently Asked Questions About Volunteering

volunteers photo


When can I volunteer at SHFB? Volunteers 17+ years of age can volunteer on Monday & Saturday 9-12 noon, Tuesday thru Friday 9-12 noon or 1-4pm, and Thursday nights 6-8pm.

Can children volunteer? Youth ages 13 thru 16 years of age can volunteer on Thursday evening from 6-8pm or Saturday 9-12 noon and must be accompanied by an adult 21+ years of age. Groups must have 1 adult per 4 youth. Saturdays tend to book up about 3 months in advance so please plan early. We can provide a letter for your school or organization showing the hours you volunteered.

What is the minimum age to volunteer? Our Board of Directors has set the minimum age to volunteer at 13 years old and must be with an adult 21+ years of age

What will I be doing as a volunteer? Volunteers help us inspect and sort food or non-food products in our Charlotte warehouse that will get boxed and distributed to our partner agencies. At certain times during the year we may have special events for which we need volunteers. Please let the volunteer coordinator know that you are interested in special events. If you have a special skill that you would like to offer, please discuss with the Volunteer Coordinator, Nancy Hagerman.

I have never volunteered before, is there a training class? Yes, training will be at the start of your volunteer session. We ask that you are courteous and arrive ten minutes before your shift so that you can sign-in and make a name tag and be ready at the start of your shift. Latecomers may not be able to work with their group.

What is the address? Our address is 500-B Spratt Street, Charlotte NC 28206.

What is the minimum and maximum group size? We can accommodate individual volunteers and groups of up to 60 people. Large groups may be divided up into 2 or 3 smaller groups depending on what projects are needed for that particular day.

Can I do my Court Ordered community service at SHFB? Yes we accept court ordered community service for ages 18+.  Certain charges are an automatic disqualification and include but are not limited to: larceny, theft, forgery, breaking and entering, assault, drug charges, felonies and any violent or sexual offenses. A copy of your court document or ticket stating your offense is required to start and an official letter for the court will not be given without going thru the proper procedures. Please contact the Volunteer Coordinator in advance to discuss - or 704-805-1712.

What should I wear to volunteer? All volunteers MUST wear closed-toed shoes (no sandals or flip flops) in order to volunteer. You should wear comfortable clothes as you will be in the warehouse. Please leave valuables at home as we do not have lockers.

Can SHFB accommodate volunteers with special needs? Due to safety regulations, we need to evaluate all situations individually. Safety is our main concern. There must be one coach per one client. Please contact the Volunteer Coordinator to discuss before scheduling a time to volunteer: or 704-805-1712.

Is there a minimum time requirement to volunteer? Because each volunteer shift includes training and instructions for each project, individuals and groups must commit to volunteer for the entire length of each shift. Weekday & Saturday shifts are 3 hours and the Thursday evening shift is 2 hours. There is no long-term commitment required.

Can I volunteer on a regular basis? Absolutely! Regular individual volunteers are always needed and help tremendously. You may want to become a group leader! Regular groups that come to SHFB are also welcome. Some groups book once a month – for example the 3rd Thursday of each month. That way employees always know when their volunteer date is and we know that we are getting a dedicated group that want to support our mission to end hunger!

I want to volunteer, what is the process? Please click on our link below which goes to

Register to volunteer in   or 

Sign up with your email address – you will not need a password. Once you are in the calendar, you can see how many spots are available for dates throughout the year. Once you find a date with availability that will work for you or your group, sign up. You can sign up as an individual for one person, a family or a group. To schedule a group, sign yourself up and click on the + sign under the words "my Spots" until you reach the number of volunteers joining you.

One week before your scheduled time, you will get an email reminder. Please remember, if your plans change and you can’t attend or if you signed a group up and not everyone can attend, cancel the spots you no longer need so that others who wish to volunteer can take your spot(s). Large groups - if you need to cancel, please give us at least 10 days advance notice so we can fill those spots. We appreciate your help in keeping our calendar up to date.

Our Neighbors In Need Are Counting On You

©2017 Second Harvest Food Bank of Metrolina
500-B Spratt Street  •  Charlotte, NC 28206

Phone: (704) 376-1785 • Fax: (704) 342-1601   


Hours: Monday – Friday: 7:30 AM – 5:00 PM
Second Harvest Food Bank of Metrolina is a 501(c)(3) non-profit organization.